--- title: "Tavrn — Medical record retrieval, as a platform and an API" description: "Tavrn retrieves medical records from any US provider: one authorization in, complete record out, via platform, integration or API." canonical: https://www.tavrn.ai updated: 2026-10-16 --- # Every medical record. None of the follow-⁠up. Tavrn requests, follows up and delivers records, bills and imaging from any US provider into the systems you already use. ## Your work can’t move until the record does. Every health-data network and portal combined returns about 63% of a patient’s visits. The rest sits in fax queues, portals and records departments that nobody calls. - 100,000+ provider requests processed - 100% of providers chased - Every 48h automated follow-up ## A single process for medical record retrieval 1. **Request** — A new request starts in the Tavrn platform, from Clio, SharePoint, Smokeball, Litify, SmartAdvocate, Dropbox, or from the API. 2. **Track** — A status card with one row per provider: records received, confirming receipt with a provider-stated date, action required to approve a fee, and the next follow-up in 48 hours. 3. **Deliver** — A folder of checked documents filed by provider and date of service, with record type, page count and file type for each file. ### Law Firms - Start the request from the matter in Litify, SmartAdvocate, Clio, Smokeball, SharePoint, Dropbox, or the API. One signed HIPAA authorization covers every provider; Tavrn prepares each provider’s release. - Every provider has its own status, stated date, and contact history. Tavrn follows up every 48 hours by fax, portal, mail, email, or phone, and flags fee approvals as action required. - Checked records land in the matter, with provider fees posted as case costs. Tavrn also pulls the accident report and verifies coverage with each carrier; chronologies and demands build from the file. ### Hospitals & Clinics - Request a patient’s outside records from one screen, naming each hospital, clinic, imaging center, and lab. One HIPAA authorization covers every provider on the list. - Tavrn asks networks and portals first, then faxes, calls, or mails the providers they do not reach, following up every 48 hours. You see each provider’s status and contact history. - Notes, DICOM images, pathology reports, and labs arrive in one folder per patient, by provider and date of service, checked against the request. HIM files them to the chart. ### Health Tech - Order records from inside your product. One request per provider under the patient’s signed authorization, sent through the REST API or uploaded as a spreadsheet. - A webhook fires on every status change, so your product always knows where each provider stands. Tavrn follows up with every open provider every 48 hours until records arrive. - Documents arrive as each provider responds: notes, imaging with DICOM, pathology reports, labs, and bills, filed by provider and date of service. Download by API or SFTP into your pipeline. ### Agents - Create one retrieval request per provider, with the patient’s signed authorization attached, and keep the request ID. Agents start at tavrn.ai/agents.md. - Providers answer on their own schedule. A webhook fires on every status change, or poll the request, while Tavrn follows up with every open provider every 48 hours. - Each file is checked against the request: dates of service, record types, pages. Download documents with the same key, with record type, page count, and file type attached. ## Move work forward with complete records ### Complete Every network and portal, plus the long tail - 425,000 provider organizations, all 50 states + DC - Correct custodian and provider’s own authorization form, resolved for you - Fax, portal, mail, email, or phone — whatever they respond to ### Fast & visible Live status on every provider - Per-provider status, provider-stated dates, and full history on every request - Outreach Activity Report: every contact with the provider, exportable ## One retrieval engine, three ways in Every path shares the same provider network, follow-up cadence and delivery. Pick the one that fits how your team works. ### Platform Request, track and receive records in the Tavrn app. - Patient authorization captured once, reused across providers - Live per-provider status and full outreach history - Records, chronologies and demand letters in one folder per patient [See the platform](https://www.tavrn.ai/demo) ### Integrations Start requests from the system of record you already use. - Litify, SmartAdvocate, Clio, Smokeball, SharePoint, Dropbox - Records land back in the matter, case or patient file - No double entry, no exports [Browse integrations](https://www.tavrn.ai/integrations) ### API Retrieval as an endpoint for your product or agent. - REST API: a webhook fires on every status change - Structured records and metadata, ready for your pipeline - Plain JSON, SDK-free, documented [Try the sandbox](https://sandbox.tavrn.ai) ## Use Tavrn with your existing systems Works with the systems your team already uses. - Clio - Dropbox - SmartAdvocate - Litify - Custom integration - Smokeball - SharePoint [Integrations](https://www.tavrn.ai/integrations) ## Controls for sensitive medical records Protected health information, handled under HIPAA and audited for SOC 2. - HIPAA compliance - SOC 2 - BAA - SSO - Audit trail [Security](https://www.tavrn.ai/security) ## FAQ ## What types of records can Tavrn retrieve? Medical records, billing records, radiology images, accident reports and insurance coverage from any US provider — plus medical chronologies and demand letters built from the record. ## Which providers can Tavrn reach? Around 425,000 provider organizations across all 50 states and DC: the health-data networks plus the long tail that only answers fax, portal, mail, email or phone. ## How long does retrieval take? Requests go to the provider the same day. Every open request is followed up automatically every 48 hours, and you see per-provider status and provider-stated dates live. ## Does Tavrn replace our existing system? No. Start requests from Litify, SmartAdvocate, Clio, Smokeball, SharePoint or Dropbox and records land back where you work; anything else connects over the API and webhooks. ## How long does it take to get started? Requests can start the day your team gets access to the Tavrn app. Litify, SmartAdvocate, Clio, Smokeball, SharePoint and Dropbox connect during onboarding without engineering work on your side; API keys are issued in the Tavrn dashboard after a 30-minute call. ## Ask anything Book a demo and bring your hardest provider — we’ll walk through it live. ## Book a demo See a request go out and the records come back. [Book a demo](https://www.tavrn.ai/demo)