How Paul LLP streamlined record retrieval with Tavrn
The Impact
The impact was immediate. What previously required multiple full days of paralegal time has been reduced to approximately one to two hours per week, depending on the number of plaintiffs involved. Key results include:
A dramatic reduction in time spent on medical record requests
Faster retrieval across large, multi-facility cases
Significant relief from administrative burden for paralegals
More time allocated to higher-value, case-specific work
About the company
Paul LLP is a Kansas City–based law firm specializing in complex litigation, including class actions, mass torts, toxic torts, antitrust, and product liability cases. These matters often involve large plaintiff groups and medical records sourced from hundreds of facilities, making speed, accuracy, and compliance essential.
The Challenge
Before adopting Tavrn, medical record retrieval was one of the most time-consuming operational bottlenecks at Paul LLP.
Paralegals were responsible for preparing and submitting medical record requests, identifying the correct facilities and departments, following up on missing or incorrect information, and restarting requests when details were incomplete or inaccurate. On product liability and toxic tort cases, this work often required full eight-hour days, sometimes multiple days in a row, just to get initial record requests out.
On large matters involving thousands of plaintiffs, even small inefficiencies compounded quickly. The process was manual, repetitive, and frustrating, pulling experienced paralegals away from higher-value legal work.
At the same time, Paul LLP is cautious about adopting new technology—particularly AI, due to ethical obligations and data privacy requirements. Any solution needed to be HIPAA-compliant, secure, and purpose-built for legal workflows, not a general automation tool.
"We love Tavrn. It’s saved our team an incredible amount of time and taken one of the most tedious, frustrating parts of our workflow off our plate. For firms that need to request records at scale, it’s a game changer."
Michaela Cussen
Director of Operations, Paul LLP
The Solution
Paul LLP adopted Tavrn to centralize and streamline medical record retrieval while maintaining strict compliance and oversight.
With Tavrn, the firm can:
- Initiate medical record requests through a HIPAA-compliant workflow
- Eliminate manual facility research and repeated follow-ups
- Track record requests without relying on spreadsheets, emails, or phone calls
Why Tavrn
Paul LLP chose Tavrn over general AI tools and traditional record retrieval vendors for several reasons:
Security & Compliance
HIPAA-compliant workflows designed specifically for legal and medical data
Speed & Reliability
Faster record retrieval than internal manual processes
Operational Leverage
Reduces low-value administrative work without adding headcount
Built for Complex Litigation
One of the few platforms capable of supporting large-scale, specialized litigation workflows.
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